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Special Order Terms & Conditions

  1. Special Order Terms and Conditions  

    1. JC Installs Limited (“us”, “we”, or “our”) is pleased to supply you with goods via our Special Order program in accordance with our Online Terms and Conditions and on the basis of the following additional Special Order Terms and Conditions:  

  2. Understanding  

    1. A “Special Order” is a product we source directly for you based on your request for order. These products are provided from one of our suppliers. While we take steps to keep the information on our Site, including product availability up-to-date, to the maximum extent permitted by applicable laws content published on or through the Site is provided in good faith on an "as is", “as available” and “where is” basis without any warranty of any kind either express of implied. In some instances items may become unavailable at the time of order due to circumstances beyond our control.  

  3. Orders  

    1. Generally once your purchase of a Special Order has been dispatched we are unable to add to, remove from or modify your order. If an error has been made while ordering or your circumstances change please contact our Customer Care Team on 0800 128346, or complete our online enquiry form and our friendly team will assist wherever possible.  

    2. To assist in your enquiry please ensure you quote your order reference number when communicating with our Customer Care Team. Your order reference number can be found within the order confirmation sent to you via email after placing your order.  

  4. Payment  

    1. You must pay for all online purchases at the time of online checkout prior to order confirmation in accordance with one of the payment methods offered on the JC Installs Limited website.  

    2. For more information about the Terms and Conditions that apply to purchases, including prices, fees and charges, please refer to our Online Terms and Conditions which are available on the JC Installs Limited website at  

  5. Delivery (if applicable)  

    1. If delivery is offered by us, charges for delivery to your home or premises may apply.  

    2. Delivery time for Special Orders is subject to a number of factors including whether a product is custom made, stock availability from our supplier, as well as how our selection of courier services and other parties involved in the delivery such as freight forwarders can respond, the size of the Special Order and the delivery location.  

    3. You should take note of the estimated delivery time displayed on the product after you enter your postcode into the delivery calculator. While, to the maximum extent possible according to applicable laws, we are not responsible for the actions of third parties such as couriers or freight forwarders, we will endeavour to provide you with reasonable notice of any extension in delivery time that may occur .  

    4. Courier deliveries are made during business hours, Monday to Friday only and some products may require extra delivery personnel which may incur an additional charge.  

    5. For more information about the Terms and Conditions that apply to deliveries, please refer to our Online Terms and Conditions which are available on the JC Installs Limited website at  

  6. Collection (if applicable)  

    1. If products are being collected from one of our stores, please collect them within ten (10) days after we inform you that they are ready for collection. When you come to collect your product(s) please make sure to bring your order confirmation and ID. A driver’s licence, passport, or firearms licence is required for collection of orders over one hundred dollars ($100).  

    2. If you do not collect your Special Order product within ten (10) days from the time we inform you that it is ready for collection, and unless you make alternative arrangements with us for late collection, we will assume you have cancelled your order. This means we may re-sell the products and, subject to our obligations under New Zealand Consumer Law, you may forfeit any deposit or payment you have made (or, a reasonable portion to cover our costs associated with arranging for the Special Order). We may need to verify your identity upon collection.  

  7. Warranties  

    1. Nothing in these Special Order Terms and Conditions excludes, restricts or modifies any guarantee, warranty, term or condition, right or remedy implied or imposed by any applicable law which cannot be lawfully excluded, restricted or modified. This includes the New Zealand Consumer Law which contains guarantees that protect purchases of goods and services in certain circumstances. If any guarantee, term condition or warranty is implied or imposed in relation to these Terms and Conditions (a Non-Excludable Provision) and JC Installs Limited is able to limit your remedy for a breach of such a Non-Excludable Provision then our liability for breach of the Non-Excludable Provision is limited to one or more of the following at our sole decision:  

      1. replace the goods;  

      2. supply equivalent goods;  

      3. repair the goods;  

      4. pay you for the cost of replacing the goods (or of acquiring equivalent goods);or  

      5. pay you for the cost of having the goods repaired.  

    2. Notwithstanding the above, in the case of a major defect, you may elect to obtain a refund or a replacement of the Special Order product.  

    3. We will endeavour to resolve any problems with a Special Order quickly after notification. You should ensure that the products you elect to purchase are suitable for your specific purpose including ensuring the correct vehicle is selected when purchasing vehicle specific parts. We are not legally required to cancel orders or provide refunds, returns or replacements of any products, including Special Order products if you simply change your mind.  

    4. To the maximum extent permitted by applicable laws, we will not be liable for damage, loss or injury suffered as a result of any person failing to follow instructions relating to the products, modifying them, failing to appropriately maintain or store them or using them for an unintended purpose. Without limiting any rights you may have under applicable laws, customers must inspect the products upon taking delivery and any shortage, discrepancy, defect, wrong specification or similar problem must be notified to us as soon as you become aware of it, and in any event within fourteen (14) days of delivery.  

  8. Cancellation & Returns  

    1. We will endeavour to assist you if you wish to cancel your Special Order – please refer to the JC Installs Limited website Website Terms and Conditions.  

    2. Please also see our returns policy detailing the terms and process. Some products, including custom made products are non-returnable unless a warranty or guarantee is breached. 

    3. We reserve the right to cancel any order (in full or part) where:  

      1. you are in breach of your payment obligations to JC Installs Limited;  

      2. JC Installs Limited reasonably suspects that you are purchasing products for the purposes of resale or resupply;  

      3. JC Installs Limited becomes aware after order confirmation that the good is out of stock;  

      4. there has been a genuine pricing or product description error byus or our supplier. Where we cancel your Special Order, we will refund any amount already paid in respect of any cancelled order (and in the case of part cancellation of an order, we will refund the amount paid that relates to the cancelled portion of the order).  

  9. Privacy  

    1. Refer to the Privacy Policy available on the JC Installs Website which form part of these terms and conditions.  

  10. Fitment Of Parts  

    1. Due to the complexity of vehicles today, JC Installs Limited recommend seeking assistance from a qualified mechanic when installing or replacing parts on your vehicle. Failure to install a part correctly may result in damage to your vehicle, serious injury or death.  

    2. If you are unsure about how to install a part, make sure to seek assistance from a licensed mechanic or arrange to have them install the part for you.  

    3. JC Installs will not be liable for any installation completed by you.  

  11. Third Party Installation  

    1. Where you arrange for a third party to install products supplied by us, you must contract separately with that third party. JC Installs Limited will not be liable for any installation services provided by a third party.  

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