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Refund Policy

  1. The Consumer Guarantees Act  

    1. Pursuant to the Consumer Guarantees Act (CGA), your consumer rights are expressed as a series of guarantees that a seller automatically makes to you when you buy any goods or services for personal use.  

    2. There may be times when you need to return your in store or online purchase.  JC Installs (Our, We, Us) Returns Policy is designed to assist you in returning your product.  We would like to remind you that the benefits given by our Returns Policy are in addition to other rights & remedies you may have pursuant New Zealand consumer law.  

    3. In general, we will require a receipt and the item to be returned in its packaging unless specifically agreed otherwise in writing.  

  2. Product Assessment  

    1. We may need to conduct an assessment of your product to determine whether a repair, replacement or refund is appropriate.  Certain technical products may need to be sent to the manufacturer or their repair agent for assessment, such as:  

      1. Headunits  

      2. Amplifiers  

      3. Speakers  

      4. Radar Detectors  

      5. Wiring Kits  

      6. Cameras  

      7. Mirrors  

    2. For some product assessments you may have the option to liaise directly with the manufacturer, or their repair agent.  Our store team members can provide you with the relevant manufacturer contact details.  Products assessed as having a minor fault will be repaired by the manufacturer & returned to you within a reasonable time.  We offer a refund or replacement if the product is assessed as having a major failure.  

  3. How long do you have to claim?  

    1. Consumer guarantees under the New Zealand Consumer Guarantee Act are not limited by a defined time period & can vary from product to product depending on factors such as the nature of goods, price & statements made on packaging & product labels.  Our Store Managers can assist you with further information about the warranty period for the product you return.  

  4. Expenses  

    1. Any expenses relating to the return of your product to store will normally have to be paid by you. For online store purchases, we will pay for return freight for any product assessed as having a major failure.  

  5. Exclusions  

    1. In some cases a refund, replacement or repair may not be offered if you:  

      1. Substantially modify the product  

      2. Misuse the product contrary to user instructions or packaging labels  

      3. Simply change your mind  

      4. Seek refund or replacement for gift cards  

      5. Seek refund, repair or replacement for downloadable software products  

      6. Seek refund, repair or replacement for repair for some health and personal care items  

    2. Certain products are excluded under our Returns Policy unless they are faulty, these include:  

      1. Tailor made customer orders  

      2. Storage discs (CD's and DVD's)  

  6. Your rights under the New Zealand Consumer Law 

    1. This Returns Policy is in addition to the conditions & guarantees as provided by the Consumer Guarantees Act 1993 and its subsequent case law which may be subject to the interpretation of the relevant authority or court.  

  7. Further Information  

    1. For updates to this Returns Policy please visit our New Zealand websites.  

    2. At any time you can discuss our policy with your local Store Manager.  

    3. FOR YOUR NEAREST STORE DETAILS: New Zealand Store locator at or by contacting us by phone on 0800 1 AUDIO (28346).  

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